Refund & Return Policy

Effective Date: January 1, 2025

At Stock Family Orchard, we take pride in providing high-quality, fresh olive oil. If you are not completely satisfied with your purchase, we are here to help.

1. Returns & Eligibility

Due to the perishable nature of our olive oil, we accept returns only under the following conditions:

• The product arrived damaged or defective.
• You received the wrong item in your order.
• The product was spoiled or compromised due to a packaging issue.

To be eligible for a return, the item must be:

• Unused and unopened in its original packaging (for non-defective returns).
• Reported to us within 7 days of delivery.

2. How to Request a Return

If you meet the return eligibility criteria, please follow these steps:

1. Contact Us: Email us at [insert email] with your order number, a description of the issue, and photos of the product (if applicable).
2. Approval & Instructions: Our team will review your request and provide return instructions if applicable.
3. Return the Item: If a return is approved, you may be required to send the item back. We will provide details on how to do so.

3. Refunds & Replacements

Once we receive and inspect the returned item, we will process one of the following:

• Replacement: If the item was damaged, defective, or incorrect, we will send you a replacement at no additional cost.
• Refund: If a replacement is not possible, we will issue a refund to your original payment method. Refunds typically take 5-7 business days to process.
• Store Credit: In some cases, we may offer store credit instead of a refund.

We reserve the right to deny a return or refund if the product does not meet our eligibility criteria.

4. Non-Returnable Items

To ensure the quality and safety of our products, we cannot accept returns on:

• Opened or used olive oil bottles (unless defective).
• Sale or clearance items.
• Gift cards.

5. Shipping Costs

• If the return is due to our error (damaged, defective, or incorrect product), we will cover the shipping costs.
• If you return an item for any other reason, you will be responsible for shipping costs.

6. Late or Missing Refunds

If you haven’t received a refund after 7 business days, please:

1. Check your bank statement.
2. Contact your credit card company, as it may take additional time to process.
3. If you still have not received it, contact us at [insert email].

7. Contact Us

If you have any questions about our Refund & Return Policy, please reach out to us:

Email: re*****@****************rd.com